RETURNS

 

Gracious Minds reserves the right to review and change any of the Terms by updating this page at its sole discretion. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you re-read the terms and conditions prior to shopping.


Returns

Due to the nature of our botanics, we cannot accept returns due to our small batches and health and safety. 

Please make selections carefully.

Change of Mind

We do not offer exchanges, refunds, credit notes for change of mind. Please read our product information and ingredient lists carefully. 

Damages

In the unlikely event that you receive an item that is damaged or incorrect, please email us at info@graciousminds.com.au within 48 hours of your order delivery, quoting your order number, request for Replacement / Refund / Store Credit, and provide photos. We will advise you of the next steps.

In the event of receiving damaged goods we ask that you provide clear photos and evidence to us via email within 48 hours of receiving your package. We will then determine how to move forward depending on analysis. 

You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery. This cost will be reimbursed to you if your return is approved. We can only process the return once the goods have been received by us - please include all original packaging and make sure the parcel is securely packed. Gracious Minds will not be held responsible for items lost in the post on their return journey.

We will then process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

If approved, your refund / exchange / store credit (whichever you choose) will be processed within 2 business days and we will email you the details.

If declined, due to the goods not being deemed faulty and in perfect condition then we will treat the returned goods as "original condition" and we will either send back the order (shipping at customers cost) or dispose of goods. We will consult with you on this. 

Delivery

You acknowledge and agree that Gracious Minds is not the provider of delivery/courier services. Gracious Minds will not be liable for late parcels, missing parcels or damaged goods/ import customs fees.

In the event that an item is lost, stolen or damaged in the course of the Delivery Services, Gracious Minds asks that you:

  1. contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and

  2. contact us by sending an email to info@graciousminds.com.au outlining in what way the products were damaged/lost in transit so we can help you retrieve the goods where possible.

  3. Gracious minds is not liable for lost goods. We can simply help you work with the shipping provider to help you recover these goods. 

Sizes/Product information

Gracious Minds will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.

 For further information see our Terms and conditions page. 

Australian Stockists

ARCAA

1 Porter Street, Byron Bay NSW 2481

WILDFIRE WELLNESS

59 Jennings Street

Matraville, NSW 2036

THE GROCER

52 McNamara Street
Orange, NSW 2800

RIVERFOLK

141A Oak Road
Kirrawee, NSW 2232

MESA Body 

 2/32 Lawrence St, Freshwater NSW 2096

 JACK JACK

99 Maitland Rd, Islington, NSW 2296

ROMEO AND JULIET

40b 152/194 Allison Crescent Menai, NSW 2234 

SUNSHINE TRADER

Shop 2. Brunswick Heads, NSW 2483

THE VEGAN SPOT

7 Soniver Rd,North Curl Curl NSW

TALLOW AND TIDE

17 Park Ave, Coffs Harbour NSW 2450

 BOW AND ARROW

Manly, NSW

 NEVER ON A MONDAY

15 Alma Road, New Lambton, 2305

 TIKILALA

Shop 1, 302 The Entrance Rd,

Long Jetty, NSW 2261

WE ARE MINDFUL

95 Cronulla St, Cronulla NSW 2230

BODY HEALTH

119 Main St, West Wyalong NSW 2671

 BOTTANICUS

56 Beach Street,  Woolgoolga, 2456

ONE FINE SECRET

437 Chapel St, South Yarra VIC 3141

THE LAB ORGANICS

360 Rathdowne St, Carlton North VIC 3054

SONA ROOMS

 42 Clifton St, Prahran VIC 3181 

AURORA SPA

23 Constitution Hill Rd, Sorrento VIC 3943

GREEN HORSE 

255 High St, Northcote VIC 3070

 BETTER WITH FRIENDS 

209 Sydney Rd, Coburg

PURE SKIN

83 MacArthur Street, Sale, 3850

ENGOLD

2/946 High St, Armadale VIC

BARE SKIN

31 Currumbin Creek Road

Currumbin Waters, QLD

PRAE

Shop 6/570 Gold Coast Hwy,

Tugun QLD 4224

EUFLORIA


2 Harman Street

Wandal, QLD 4700

AMBER B MAKEUP

730 Gooburrum Road

Welcome Creek, QLD 4670

TOMORROWS EARTH

8 Scotland St, Bundaberg East QLD 4670

MISO MISO

James St, Burleigh Heads, QLD

SALLT

1/90 Kortum Drive Burleigh Heads, QLD 4220 Australia

HOLA BOX

264 Bazaar Street, Maryborough, 4650

COURT AND SPARK

Airlie Beach, Whitsundays QLD

ALCHEMY

91 Bussell Hwy, Margaret River, WA 6285

 

METTLE GIFTS WA

Online

THE NATIVE WAY

72 Grooms Cross Irishtown Tasmania 7330

International

REMEDY ORGANICS

2907 Stanford Ave, Marina Del Rey, CA 90292

SALT AND GROVE

10 Pleasant Street

Newburyport, MA 01950 USA

BLOOM APOTHEKARY

Los Angeles, CA 91335

United States of America

CULTIVERRE

506 W 5th Street

Winona, MN 55987 USA

THE GLOW COMPANY

18 West Main Avenue

Spokane, USA 99201

A NEW STATE OF BEING SPA

2006 Ashford Hollow Ln Houston, TX 77077

MIRANA BENNETT

1211 East 11th St 

Austin Texas 78702 USA

TAKE CARE ORGANICS

1338 Wisconsin Ave, NW,

Washington DC 20007 USA 

THE BEAUTY KITCHEN

811 6th Street, Traverse City, MI 49684 USA

DEAR SOCIETY

115 West 19 Sreet, Suite 100, 

Kansas City, USA 

STUDIO COPAL

2711 Buford Road

North Chesterfield,  Virginia, USA 

DATE AND THYME

829 Fleming Street

Key West, FL 33040

FOLLY MEDI SPA

323 Harbor Pointe Drive

Mount Pleasant, SC 29464

SUPERETTE STORES

8 Kent Street, Newmarket, Auckland

PAPER PLAINE

100 Maunganui Road
Mount Maunganui, BOP


New Zealand

BELLEBIRD

327 George Street,
Dunedin Central 9016
New Zealand

THE SLOW CLINIC

Level 2/98 Victoria Avenue, Whanganui

ALAINA NATURAL BEAUTY

19 St. Andrew Street, Dunedin Central

KOWHAI ONLINE

kowhaiandco.nz

ANOTHER BEAUTY STORE

8 Hysan Avenue, Causeway Bay, Hong Kong

LADY LOHAS

41-43 Carnarvon RdTsim Sha Tsui, Hong Kong

THE GREEN JUNGLE

73 Millwick Drive, Unit A, North York, 

Ontario, Canada, M9L 1Y4

 

SUNDAY STATE

2203 30 Avenue

Calgary AB T2T 1R8 Canada 

 

VIOLETTE BOUTIQUE

560 Johnson Street - 104A

Victoria, BC, V8W 3C6, Canada

INNER TIDE

2 Inner Tide Lane

Newquay, United Kingdom