Due to the nature of our botanics, we cannot accept returns due to our small batches and health and safety. 

 For further information see our Terms and conditions page.

In the unlikely event that you receive an item that is damaged or incorrect, please email us at info@graciousminds.com.au within 48 hours of your order delivery, quoting your order number, request for Replacement / Refund / Store Credit, and provide photos. We will advise you of the next steps.

In the event of receiving damaged goods you will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery. This cost will be reimbursed to you if your return is approved. We can only process the return once the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Gracious Minds will not be held responsible for items lost in the post on their return journey.

We will then process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

If approved, your refund / exchange / store credit (whichever you choose) will be processed within 2 business days and we will email you the details.

If declined, due to the goods not being deemed faulty and in perfect condition then we will treat the returned goods as "original condition" and we will either send back the order (shipping at customers cost) or dispose of goods. We will consult with you on this. 

 For further information see our Terms and conditions page.