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Complimentary Shipping Aus Wide All Orders Over $100

RETURNS

 

Gracious Minds reserves the right to review and change any of the Terms by updating this page at its sole discretion. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you re-read the terms and conditions prior to shopping.


Returns

Due to the nature of our botanics, we cannot accept returns due to our small batches and health and safety. 

Please make selections carefully.

Change of Mind

We do not offer exchanges, refunds, credit notes for change of mind. Please read our product information and ingredient lists carefully. 

Damages

In the unlikely event that you receive an item that is damaged or incorrect, please email us at info@graciousminds.com.au within 48 hours of your order delivery, quoting your order number, request for Replacement / Refund / Store Credit, and provide photos. We will advise you of the next steps.

In the event of receiving damaged goods we ask that you provide clear photos and evidence to us via email within 48 hours of receiving your package. We will then determine how to move forward depending on analysis. 

You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery. This cost will be reimbursed to you if your return is approved. We can only process the return once the goods have been received by us - please include all original packaging and make sure the parcel is securely packed. Gracious Minds will not be held responsible for items lost in the post on their return journey.

We will then process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

If approved, your refund / exchange / store credit (whichever you choose) will be processed within 2 business days and we will email you the details.

If declined, due to the goods not being deemed faulty and in perfect condition then we will treat the returned goods as "original condition" and we will either send back the order (shipping at customers cost) or dispose of goods. We will consult with you on this. 

Delivery

You acknowledge and agree that Gracious Minds is not the provider of delivery/courier services. Gracious Minds will not be liable for late parcels, missing parcels or damaged goods/ import customs fees.

In the event that an item is lost, stolen or damaged in the course of the Delivery Services, Gracious Minds asks that you:

  1. contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and

  2. contact us by sending an email to info@graciousminds.com.au outlining in what way the products were damaged/lost in transit so we can help you retrieve the goods where possible.

  3. Gracious minds is not liable for lost goods. We can simply help you work with the shipping provider to help you recover these goods. 

Sizes/Product information

Gracious Minds will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.

 For further information see our Terms and conditions page. 

“There is no such thing as away. When you throw something away, it must go somewhere.”

Written by Annie Leonard

Sustainable Practices

To encompass the entire life cycle of a product, we begin with product design, and envision the use and management of materials in ways that preserve, value and minimize environmental impacts, whilst conserving natural resources.

Cotton Paper

Our product boxes are made from cotton paper. Cotton paper, also known as rag paper is made using cotton from used cloth as the primary material. 

Place in your household green waste bin. Must first be torn into parts.

Glass Vessels

Our products are filled in glass bottles. In Australia only 9% of plastic household waste is currently recycled whereas glass is currently at 56%.

Labels & Pumps

In Australia plastic pumps and labels cannot be placed in your household recycle bin. To recycle, we use TerraCycle to ensure these product parts are in fact recycled post use. At the end of the products life, please remove labels and pump parts and mail to us. Please include your name, email address and order number and upon receiving we will email you a $10 discount code to use on a future order. Please email us first prior to shipping. info@graciousminds.com.au

Gracious Minds are not responsible for untracked or missing product part returns.

Forest Stewardship Council Certified

Our skincare lids are made using FSC Certified wood from sustainable and renewable resources. Our manufacturer is a small family owned business who produces sustainable furniture. Please note we are phasing out our wood caps containing a plastic lining. Most of our product caps now have no plastic lining.

Australian Conservation Foundation

We contribute a fixed amount to The ACF. The ACF is Australia's national environment organisation who speak out for the air we breathe, the water we drink, and the places and wildlife we love.

Sustainable Luxury

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