Terms and Conditions
Website Use of Graciousminds.com.au
Welcome to Gracious Minds. Our Website provides you with an opportunity to browse and purchase various products that have been listed for sale. The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').
Our Website is operated by Gracious Minds. Access to and use of the Website, or any of its associated Products or Services, is provided by Gracious Minds.
Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
Gracious Minds reserves the right to review and change any of the Terms by updating this page at its sole discretion. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you re-read the terms and conditions prior to shopping.
We recognise the importance of protecting the privacy of information collected about visitors to our website.
Due to the nature of our botanics, we cannot accept returns due to our small batches and health and safety.
Please make selections carefully.
Change of Mind
We do not offer exchanges, refunds, credit notes for change of mind. Please read our product information and ingredient lists carefully.
In the unlikely event that you receive an item that is damaged or incorrect, please email us at firstname.lastname@example.org within 48 hours of your order delivery, quoting your order number, request for replacement / refund / store credit, and provide photos. We will advise you of the next steps.
In the event of receiving damaged goods we ask that you provide clear photos and evidence to us via email within 48 hours of receiving your package. We will then determine how to move forward depending on analysis.
You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery. This cost will be reimbursed to you if your return is approved. We can only process the return once the goods have been received by us - please include all original packaging and make sure the parcel is securely packed. Gracious Minds will not be held responsible for items lost in the post on their return journey.
We will then process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.
If approved, your refund / exchange / store credit (whichever you choose) will be processed within 2 business days and we will email you the details.
If declined, due to the goods not being deemed faulty and in perfect condition then we will treat the returned goods as "original condition" and we will either send back the order (shipping at customers cost) or dispose of goods. We will consult with you on this.
You acknowledge and agree that Gracious Minds is not the provider of delivery/courier services. Gracious Minds will not be liable for late parcels, missing parcels or damaged goods/ import customs fees.
In the event that an item is lost, stolen or damaged in the course of the Delivery Services, Gracious Minds asks that you:
Contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
Contact us by sending an email to email@example.com outlining in what way the products were damaged/lost in transit so we can help you retrieve the goods where possible.
- Gracious minds is not liable for lost goods. We can simply help you work with the shipping provider to help you recover these goods.
Details We Collect From You:
There is some information we, and the third party providers we engage (mostly Shopify apps), will collect from you when you visit our site or get in touch with us. This includes:
• Your name, email address, contact number, billing and delivery address
• Information about your device and browser
• Demographic information such as your location
• Your IP address
• Pages you visit on our site and products you view
Protecting your personal information:
Use of Information:
Apart from where you have consented / disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites are kept private, and we review and update our security measures in light of current technologies to the best of our ability.
We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
Gracious Minds will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.
At times our ingredients change. These changes will always be current on the website and product labels. Our packaging boxes however may not be correct at the time, therefore we always advise to read the label on the bottle.
Access to information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites:
We provide links to businesses outside of our web sites, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website.
We do not make any representations about third party web sites that may be linked to www.graciousminds.com.au. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
By agreeing to these Terms of Service , you represent that you allow any of your minor dependents to use this site, we will not be held accountable for any minors using our site. You may not use our products for any illegal purposes. You may not copy or reproduce any of our products.
You agree to indemnify, defend and hold harmless Gracious Minds, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs arising from your use of this Website/products and or your breach of these Terms of Service.
When using our products we state to patch test prior to use. This is stated on our website under each product and also on our packaging. Please follow these directions. Gracious Minds uses natural extracts and botanics however everyones skin type is unique and at any point if you patch test and irratation occurs/or other please stop use immediately. Gracious Minds will not be liable for any irratations/other. Please always read our ingredient lists thoroughly.
The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
The intellectual property rights in all software and content made available to you on or through this Website remains the property of gracious minds or its licensors and are protected by copyright laws and treaties around the world. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or documentation supplied by Gracious Minds.
Modifications to prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service at any time.
If you have any concerns you can contact us at firstname.lastname@example.org
To encompass the entire life cycle of a product, we begin with product design, and envision the use and management of materials in ways that preserve, value and minimize environmental impacts, whilst conserving natural resources.
Our product boxes are made from cotton paper. Cotton paper, also known as rag paper is made using cotton from used cloth as the primary material.
Place in your household green waste bin. Must first be torn into parts.
Our products are filled in glass bottles. In Australia only 9% of plastic household waste is currently recycled whereas glass is currently at 56%.
Labels & Pumps
In Australia plastic pumps and labels cannot be placed in your household recycle bin. To recycle, we use TerraCycle to ensure these product parts are in fact recycled post use. At the end of the products life, please remove labels and pump parts and mail to us. Please include your name, email address and order number and upon receiving we will email you a $10 discount code to use on a future order. Please email us first prior to shipping. email@example.com
Gracious Minds are not responsible for untracked or missing product part returns.
Forest Stewardship Council Certified
Our skincare lids are made using FSC Certified wood from sustainable and renewable resources. Our manufacturer is a small family owned business who produces sustainable furniture. Please note we are phasing out our wood caps containing a plastic lining. Most of our product caps now have no plastic lining.
Australian Conservation Foundation
We contribute a fixed amount to The ACF. The ACF is Australia's national environment organisation who speak out for the air we breathe, the water we drink, and the places and wildlife we love.